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FAQ

How can I place an order?

Orders can be placed online via our secure website paying either by credit or debit card.

By calling us on 020 8573 7799 where we can process your order personally.

By faxing us on 020 8813 5515

Or you can post your order to:
Wholesale Catering Equipment, Unit 8 Trinity Court, Brunel Road, Totton, Southampton, Hampshire SO40 3WX

Do you have a minimum order value?

No we have no Minimum order value. All orders placed over £300 (ex vat) are carriage paid to the Mainland UK excluding some Highlands locations which we can quote you for upon application.

How can I pay for my online order?

We accept all the major credit & debit cards except American Express.

We are a Public Sector Body how can we pay?

You can either pay online using your public sector purchasing card or personal card. Or alternatively if your purchase is for over £200 (ex vat) you can send us an official purchase order and we will invoice you for payment after you have received the goods.

How safe to use my credit/debit card to purchase from your site?

It is very safe to use your credit/debit card using our online payment portal as we use 128 bit encryption using Secure Sockets Layer (SSL)

It is statistically safer to place an order online with us than it is using your card on the high street

When will I receive my goods?

The majority of items ordered before 3PM are despatched the same day for next working day delivery to you. Larger items or items sent direct from manufacturer are normally delivered within 5 working days. Special deliveries can be arranged if you contact our office.

How much is carriage?

Orders placed online over £300 (ex vat) are standard carriage paid to Mainland UK excluding some Highlands post codes. Carriage rates are shown for individual items at checkout.

What is standard delivery?

In stock smaller items and spare parts ordered by 3pm weekdays will normally be despatched the same day on a next working day delivery, with the exception of items marked "Free Delivery". Standard Pallet Delivery is normally 3 working days from placement of order and includes kerbside delivery to your premises.

What if I want my goods delivered outside of the UK?

No problems we are experienced at shipping goods around the world.

Contact us with your requirements and we will be pleased to help you.

Will you unpack & install my new purchase?

We would be pleased to offer you a quotation for this, please contact us with your requirements.

Whose is responsible for checking the dimensions of the equipment and that I have the correct services for the equipment I am purchasing?

It is the purchaser’s responsibility to ensure you have adequate space and services for all equipment you purchase and that you have reasonable access for delivery.

If you need assistance please do not hesitate to contact us for help.

Can you dispose of my old equipment?

Yes, we can arrange collection and safe disposal of your old equipment. Please contact us and we will arrange a quotation for you.

Are the spares you sell genuine original manufacturers spares?

Yes. 99% of all the spares we sell are genuine original manufacturer’s spares. The 1% which are not are CLEARLY described as compatible and are carefully chosen and tested

Can you send me a catalogue?

With the vast number of items on our website it is not possible to include everything in one catalogue and you will find many items show a pdf icon alongside them for you to download that specific items more detailed information.

What technical back up do you provide?

We have a technical department that is able to assist you should the need arise.

Can you carry out a site survey?

Site surveys are available upon request and subject to a charge in some instances.

Can I return the items to you I have purchased?

We will only accept returns for undamaged and unused items and only if returned in their original packaging unopened and available for resale without repackaging. This is also subject to a restocking charge and delivery charges.

In the unlikely event of an item being damaged we will only replace or credit goods signed for at the time of delivery as “received damaged” unfortunately carriers will not allow any claims for shortages or damages once you have signed for the goods unless you clearly sign for them as “damaged” or “short delivered” Please ensure you check your goods prior to signing for them.